Shipping Policy
Thank you for choosing to shop with us at Prime Source. We strive to provide you with a seamless and enjoyable shopping experience. Please read our shipping policy carefully to understand how we handle the shipping of your orders.
Free Shipping and Eligibility:
We offer free shipping for all orders over $75 to the continental 48 states (excludes Hawaii and Alaska). We do however ship to all 50 states, including Alaska and Hawaii. For orders that do not meet the $75 threshold, shipping costs will be calculated at checkout.
Order Processing and Delivery:
Most orders are processed and shipped within 2-3 business days from the date of purchase, provided the items are in stock. In cases where an item is on backorder, you will be notified promptly regarding the expected shipping timeframe. Please note that items may be shipped directly from the manufacturer.
Refunds for Missing Orders:
In the unfortunate event that your order goes missing after being marked as "successfully delivered" by the carrier, we regrettably cannot provide refunds or replacements. This policy includes cases where theft occurs at the delivery site. We kindly request that you provide the most secure and reliable shipping address to minimize the risk of such incidents.
However, if your order has not been marked as "successfully delivered," please contact us within 7 days of the expected delivery date so that we may investigate and assist you further. We value your satisfaction and will do our best to address any issues within our control.
International Shipping:
At this time, we only deliver within the United States and do not offer international shipping.
Customer Support:
Our dedicated customer support team is here to assist you with any questions or concerns related to your order and shipping. Please don't hesitate to reach out to us at info@primesourceus.com or 4154729570. We aim to respond within 24-48 hours.
We appreciate your understanding and cooperation regarding our shipping policy. If you have any further questions, please refer to our FAQ section or contact our customer support team. Thank you for choosing Prime Source, and we look forward to serving you!
Free Shipping and Eligibility:
We offer free shipping for all orders over $75 to the continental 48 states (excludes Hawaii and Alaska). We do however ship to all 50 states, including Alaska and Hawaii. For orders that do not meet the $75 threshold, shipping costs will be calculated at checkout.
Order Processing and Delivery:
Most orders are processed and shipped within 2-3 business days from the date of purchase, provided the items are in stock. In cases where an item is on backorder, you will be notified promptly regarding the expected shipping timeframe. Please note that items may be shipped directly from the manufacturer.
Refunds for Missing Orders:
In the unfortunate event that your order goes missing after being marked as "successfully delivered" by the carrier, we regrettably cannot provide refunds or replacements. This policy includes cases where theft occurs at the delivery site. We kindly request that you provide the most secure and reliable shipping address to minimize the risk of such incidents.
However, if your order has not been marked as "successfully delivered," please contact us within 7 days of the expected delivery date so that we may investigate and assist you further. We value your satisfaction and will do our best to address any issues within our control.
International Shipping:
At this time, we only deliver within the United States and do not offer international shipping.
Customer Support:
Our dedicated customer support team is here to assist you with any questions or concerns related to your order and shipping. Please don't hesitate to reach out to us at info@primesourceus.com or 4154729570. We aim to respond within 24-48 hours.
We appreciate your understanding and cooperation regarding our shipping policy. If you have any further questions, please refer to our FAQ section or contact our customer support team. Thank you for choosing Prime Source, and we look forward to serving you!
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